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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be in good working condition and without scratches or defects. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds?
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@platinumallure.co.
No Refund/Return Policy for Consumable Items
At Platinum Allure, we prioritize the quality and safety of our consumable products to ensure the best experience for our customers. Due to the nature of consumable items, we have established a strict no refund/return policy, which is outlined below:
- Non-Returnable Items:
- All consumable products, including but not limited to food, beverages, supplements, and personal care items, are non-returnable once purchased.
- Hygiene and Safety:
- For health and safety reasons, we cannot accept returns or exchanges of consumable items. This ensures that all products reaching our customers are fresh and uncontaminated.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Incorrect Orders
In the event you receive an incorrect item, please notify us within 7 days of delivery. We will arrange for the correct item to be sent to you and may ask for the incorrect item to be returned.
Order Cancellations
Orders can be canceled within 12 hours of placement, provided they have not yet been processed for shipping. Once an order is processed, it cannot be canceled.
Coupons and Discounts
Coupons and discounts cannot be redeemed or refunded after your order has been made. Please ensure that all applicable promotions are applied at checkout.
Customer Satisfaction
Your satisfaction is important to us. If you have concerns or questions about our products, please contact our customer service team before making a purchase. We are here to help you make informed decisions.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@platinumallure.co.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to:
Platinum Allure LLC
5995 Oren Ave N
Ste 209-256
Stillwater, MN 55082-6379
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at sales@platinumallure.co for questions related to refunds and returns.
