Thank you for shopping with Platinum Allure. We are committed to providing you with the best possible service and ensuring your satisfaction. Below you will find our shipping policy, which outlines the terms and conditions for the delivery of our products.
Shipping Methods and Delivery Times
We primarily ship our products directly from our trusted suppliers oversees. As a result, shipping times may vary depending on your location. Please see the estimated delivery times below:
- Standard Shipping: 15-30 business days
- Expedited Shipping: 10-20 business days (additional fees apply)
- Express Shipping: 5-10 business days (additional fees apply)
Processing Time
All orders are processed within 1-3 business days. You will receive a confirmation email once your order has been processed and shipped. Please note that processing times may be longer during peak seasons or due to unforeseen circumstances.
Shipping Fees
Shipping fees are calculated at checkout based on your selected shipping method and destination. Any additional taxes, customs duties, or import fees are the responsibility of the customer.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through our website or the carrier’s tracking system. Please allow up to 7 business days for the tracking information to become available.
Shipping Address
Please ensure that your shipping address is correct and complete. Platinum Allure is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you realize that there is an error in your shipping address, please contact our customer service team immediately.
Delayed or Lost Orders
While we strive to meet our delivery estimates, sometimes delays may occur due to factors beyond our control, such as customs processing, natural disasters, or carrier issues. If your order is significantly delayed or lost, please contact our customer service team for assistance.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue and provide a replacement or refund if necessary.
Contact Us
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at [email protected]. Our customer service team is here to assist you.
Thank you for choosing Platinum Allure. We appreciate your business and look forward to serving you.